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Shelby GT Info For Owners


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#1 OFFLINE   JeffIsHereToo

JeffIsHereToo

    Jeff

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Posted 05 May 2009 - 04:07 AM

roger-SAI
SAI-Sales/Customer Service

Shelby Warranty is administered by SPP and/or Ford depending on the vehicle.

• GT500 (Ford Motor Co.).
• Pre-title - Shelby GT, Shelby GT-H and GT500KR: Ford and Shelby.
• Post-title - Shelby GT500 Super Snake, 40th, SE: Shelby.

If you have a pre-title warranty claim, you call 800-367-3788
If you have a post-title warranty claim, you call SPP at 702.405.3500 and ask for Wendy.

Ford and Shelby approve warranty work through Ford dealers. If the Ford dealership subs it out, the dealer is wholly responsible.

All issues should be handled in this order:

A.) Contact your dealer service department

B.) If you car is within the warranty period they will take pictures and send them to the Shelby Relationship Center, (located in Detroit and handles all Shelby GT and KR warranty claims) 800.367.3788 this is NOT done in Las Vegas.

C.) Based on the information provide by the dealer, the claims administrator will either approve or deny the claim. This would include mileage VIN and OASIS information on that vehicle. Whenever you contact the center you must provide the VIN. This also applies to replacement or warranty parts that were installed on the vehicle while at Shelby American. It also applies to any purchase for accident damage, replacement of worn parts for purchase and the process will requie, on some exclusive parts, return of the original prior to replacement.

D.) Once the claim is approved, then and only then are the parts ordered for the repair and that order comes to Shelby American, Inc. for fulfillment.

E.) We have one person dedicated to handle this process internally. Nothing gets lost! She is good.

F.) Once your dealer receives the parts they would contact you for repair.

If there is any question which arises with the Relationship Center they contact us and the final determination is through the management team at Shelby American.

If you forward your issues through our customer service e-mail, we address these issues the same way. We forward to the relationship center. When communicating, always include the VIN. I hope this helps, and the process is quite streamline now. It was not in the beginning but we think it works.

Roger

Copies of warranty and 2007 Warranty Amendment enclosed for reference.

*** This stuff is also a great reference if you want to know what parts went into the cars! ***

Attached Files


Edited by JeffIsHereToo, 25 July 2011 - 10:59 AM.

2013 Boss 302 (Grabber Blue) #2
2007 Shelby GT (White) #2621
2005 Mustang GT (Mineral Gray)
1989 Mustang GT (White)
1984 Mustang GT (Red)
1979 Mustang Cobra (Jade Green

Team Shelby State Director for AR

#2 OFFLINE   JeffIsHereToo

JeffIsHereToo

    Jeff

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Posted 21 May 2009 - 07:48 AM

This is the Field Communications document that Ford Sent to sales to tell them about the program.

Attached Files


2013 Boss 302 (Grabber Blue) #2
2007 Shelby GT (White) #2621
2005 Mustang GT (Mineral Gray)
1989 Mustang GT (White)
1984 Mustang GT (Red)
1979 Mustang Cobra (Jade Green

Team Shelby State Director for AR

#3 OFFLINE   JeffIsHereToo

JeffIsHereToo

    Jeff

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Posted 21 May 2009 - 07:54 AM

This is the TERRIBLE 2007 "Hero Card" produced by some 6th Grader working in Ford Marketing.

It was sent with the EFC above.

Ugh...

Attached Files


2013 Boss 302 (Grabber Blue) #2
2007 Shelby GT (White) #2621
2005 Mustang GT (Mineral Gray)
1989 Mustang GT (White)
1984 Mustang GT (Red)
1979 Mustang Cobra (Jade Green

Team Shelby State Director for AR

#4 OFFLINE   JeffIsHereToo

JeffIsHereToo

    Jeff

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Posted 21 May 2009 - 07:56 AM

This is the 2008 G0 "Hero card" MUCH nicer than the 2007 card!

Attached Files


2013 Boss 302 (Grabber Blue) #2
2007 Shelby GT (White) #2621
2005 Mustang GT (Mineral Gray)
1989 Mustang GT (White)
1984 Mustang GT (Red)
1979 Mustang Cobra (Jade Green

Team Shelby State Director for AR

#5 OFFLINE   JeffIsHereToo

JeffIsHereToo

    Jeff

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Posted 21 May 2009 - 08:00 AM

Ok, I take that back!

Here is the UBER TERRIBLE, 2007 CA Special SGT "Hero Card"...or what ever you want to call it.

Sorry all I have of that is this jpg. If someone has a better copy of this please PM me.

Attached Files


2013 Boss 302 (Grabber Blue) #2
2007 Shelby GT (White) #2621
2005 Mustang GT (Mineral Gray)
1989 Mustang GT (White)
1984 Mustang GT (Red)
1979 Mustang Cobra (Jade Green

Team Shelby State Director for AR

#6 OFFLINE   JeffIsHereToo

JeffIsHereToo

    Jeff

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  • Region:Southern Plains

Posted 21 May 2009 - 09:41 AM

Here is a replacement 2007 Hero Card I did sometime ago.

Not great, but a lot better than the real one!

Attached Files


2013 Boss 302 (Grabber Blue) #2
2007 Shelby GT (White) #2621
2005 Mustang GT (Mineral Gray)
1989 Mustang GT (White)
1984 Mustang GT (Red)
1979 Mustang Cobra (Jade Green

Team Shelby State Director for AR

#7 OFFLINE   JeffIsHereToo

JeffIsHereToo

    Jeff

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  • Region:Southern Plains

Posted 21 May 2009 - 09:52 AM

2007 Hero Card created by Trevor Clark for the Black SGT's...the slowest color. :hysterical:

Attached Files


2013 Boss 302 (Grabber Blue) #2
2007 Shelby GT (White) #2621
2005 Mustang GT (Mineral Gray)
1989 Mustang GT (White)
1984 Mustang GT (Red)
1979 Mustang Cobra (Jade Green

Team Shelby State Director for AR

#8 OFFLINE   JeffIsHereToo

JeffIsHereToo

    Jeff

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  • 8,034 posts
  • Joined 01-November 07
  • Region:Southern Plains

Posted 21 May 2009 - 09:59 AM

Trevor's card for the White SGT.

Attached Files


2013 Boss 302 (Grabber Blue) #2
2007 Shelby GT (White) #2621
2005 Mustang GT (Mineral Gray)
1989 Mustang GT (White)
1984 Mustang GT (Red)
1979 Mustang Cobra (Jade Green

Team Shelby State Director for AR

#9 OFFLINE   JeffIsHereToo

JeffIsHereToo

    Jeff

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  • Region:Southern Plains

Posted 21 May 2009 - 10:04 AM

And FINALLY, one that Trevor and I both worked a on for the Vista 2008.

If there is a newer version of this please PM me.

Attached Files


Edited by JeffIsHereToo, 21 May 2009 - 10:09 AM.

2013 Boss 302 (Grabber Blue) #2
2007 Shelby GT (White) #2621
2005 Mustang GT (Mineral Gray)
1989 Mustang GT (White)
1984 Mustang GT (Red)
1979 Mustang Cobra (Jade Green

Team Shelby State Director for AR

#10 OFFLINE   JeffIsHereToo

JeffIsHereToo

    Jeff

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  • Joined 01-November 07
  • Region:Southern Plains

Posted 19 October 2010 - 06:10 PM

Thanks to twobjshelbys here is the BJ Hero card!

Attached Files


Edited by JeffIsHereToo, 19 October 2010 - 06:12 PM.

2013 Boss 302 (Grabber Blue) #2
2007 Shelby GT (White) #2621
2005 Mustang GT (Mineral Gray)
1989 Mustang GT (White)
1984 Mustang GT (Red)
1979 Mustang Cobra (Jade Green

Team Shelby State Director for AR

#11 OFFLINE   JeffIsHereToo

JeffIsHereToo

    Jeff

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  • 8,034 posts
  • Joined 01-November 07
  • Region:Southern Plains

Posted 19 October 2010 - 06:10 PM

If anyone has any other items or updates that they think we should pin for all owners to reference please send me a PM.

Thanks!
2013 Boss 302 (Grabber Blue) #2
2007 Shelby GT (White) #2621
2005 Mustang GT (Mineral Gray)
1989 Mustang GT (White)
1984 Mustang GT (Red)
1979 Mustang Cobra (Jade Green

Team Shelby State Director for AR




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