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Shipping Costs? Craziness!!!


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#31 OFFLINE   leadfoot 5.4

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Posted 31 March 2012 - 12:46 AM

The shipping charges from Shelby Parts are crazy, I bought a set of swaybars and the cost of shipping was almost the same amount as the part. I wonder if Shelby Performance is getting a little cut from shipping cost.

#32 OFFLINE   ilmor

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Posted 31 March 2012 - 01:51 AM

The power is in the consumer's hands. If we think it's too much, don't buy or go elsewhere.

I wish that worked for gasoline though :hysterical2:
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#33 OFFLINE   sfm6s1675

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Posted 31 March 2012 - 05:46 AM

I hate to post this because I have nothing but good things to say about the shelby store. However, the last sale I was planning on buying the carbon fiber rocker panels and front splitter...and the shipping was over 600 bucks. I very nearly hit the accept button but glanced at the final price and thought WTF, the discount didn't take...but it did, it just happened to be undone by the extreme cost of shipping. So I figured I didn't need the parts that badly.... However I do like the suggestions to call, I'll do that next time.

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#34 OFFLINE   sportscars

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Posted 31 March 2012 - 08:53 AM

We have used USPS in the past, they can not compete with the customer service that Fedex gives us. The email notification system, shipping, and damaged items. And most of our parts will not fit in the flat rate boxes. We also have seen a increase in shipping costs that we pay. We only increase to cover the cost of the packaging and some small handing fee.


I think you need a new USPS rep. There are many factors to weigh when choosing a shipper. The one many companies overlook is lost sales due to higher prices. I'm not sure if you have the ability to track abandoned sales or not, but if you do it will show you how many sales you may be loosing after the customer sees the shipping cost.

I was going to order some decals, but the shipping cost was CRAZY. They could have gone in a regular envelope with a $.44 stamp on it.

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#35 OFFLINE   DrKSGT

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Posted 31 March 2012 - 10:31 AM

I think you need a new USPS rep. There are many factors to weigh when choosing a shipper. The one many companies overlook is lost sales due to higher prices. I'm not sure if you have the ability to track abandoned sales or not, but if you do it will show you how many sales you may be loosing after the customer sees the shipping cost.

I was going to order some decals, but the shipping cost was CRAZY. They could have gone in a regular envelope with a $.44 stamp on it.

I doubt that they can see any idea of lost sales, personaly have done a lot of what if's when planning to buy. Keeping those records would probably fill a large hard drive with only a percentage being really lost.

My checks are usually to find which item makes the shipping double or triple for a single item being added. Then I purchase or call to order based on understanding where I think the shipping should fall(acceptable to me). Calling typically get me the same as my investigation.

There is probably a loss only because I do not call to challenge that next part.

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#36 OFFLINE   NordicShelby

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Posted 31 March 2012 - 11:20 AM

I always ship through usps.com but everyonce in a while I have to ship something very large through Fed-Ex I am shocked at what they charge me because I do not ship through them that often.

I asked at how often you need to ship to get a better price and the rep said each company will vary on what they pay based on the voume of sales. She gave me an example of like Best Buiy might only have to pay $10 to ship a large screen TV. I would assume Shelby gets a fairly good discount on their rates I would also assume that they do not pass those savings onto the customer but keep in mind that their customer service is VERY EXCELLENT these days and shipping time is incrediblly fast so the extra profit from shipping charges most likely goes to pay for the extra employees that now give us the excellent customer service and packing time.

I agree the prices are higher than most would like but I also understand why.

#37 OFFLINE   05mustangman

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Posted 31 March 2012 - 12:47 PM

Well some things you just can't get elsewhere. About a month ago I ordered a new Team Shelby windshield banner which retails from SPP for $35 or so. Shipping from Las Vegas to Phoenix on the that item was $12! I mean an item in a tiny box that weighed a whopping two ounces costs $12 to ship. WOW. Not really complaining about it because I really needed a new one before the bash but SPP definitely does not have good shipping prices. They could have stuck a banner in a USPS flat rate box and it would have costs maybe $5. Just got a new Carbon Fiber splitter on the way too coming in next week and shipping for that was $100. Understandable I guess because it is such a large item.
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#38 OFFLINE   ShelbyEra08

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Posted 31 March 2012 - 02:03 PM

The shipping charges from Shelby Parts are crazy, I bought a set of swaybars and the cost of shipping was almost the same amount as the part. I wonder if Shelby Performance is getting a little cut from shipping cost.


i bought a shirt awhile ago and shipping was $10, just for a shirt. To me that is outrageous, compared when I shipped a shirt to Australia (From PA) for $13 not to long ago.

I still bought the shirt because no-one else had that style of shirt.

Edited by ShelbyEra08, 31 March 2012 - 02:03 PM.

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#39 OFFLINE   Helix

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Posted 31 March 2012 - 08:11 PM

I'm wearing a $40 super snake shirt as I type this; the shipping was ridiculous. I ordered two more shirts recently, so apparently I didn't learn my lesson.

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#40 OFFLINE   jbeam

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Posted 02 April 2012 - 05:56 AM

The spoiler stripe on my 09 KR was defective and needed replaced. I just received the stripe from Shelby yesterday. The package was round scroll type maybe 2' long or so only a few ounces shipping was $43.00 I thought that seemed high. Just my 2cents

#41 OFFLINE   WildAzCat

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Posted 02 April 2012 - 06:08 AM

Often I've loaded up my Shelby Store cart only to delete it due to the disgusted cost of shipping. I'm not buy a cup or hat with shipping to almost match the cost of the product.
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#42 OFFLINE   robertlane

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Posted 02 April 2012 - 10:59 AM

If there's a question about shipping costs being out of hand, please call us.

THANKS for posting your experience - we'll continue to read your feedback and resolve why some items have shipping costs that are too high.

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#43 OFFLINE   66GT350PS

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Posted 02 April 2012 - 03:32 PM

Try living in zipcodes that start with 968__ or 967__. UPS will not ship ground to Hawaii, while FedEx does on better acoounts (goes by surafce to West Coast, then by air). Flat rate UPSPS is frequently the best for smallett items, even books. But then some at the business has to go the Post Office. A very few mainland shops will honor free shipping to all States, including Hawaii, or provide a discount on sizable orders. I am rarely in a rush for Shop items and can wait for surface shipments (about 2 to 3 weeks). For bigger items like vehicle body sections or rims, I prefer the use of air freight services as they are usually much lower and will pick and deliver door to door.

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#44 OFFLINE   tomkay

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Posted 03 April 2012 - 03:03 AM

Looked at pair of post cobra earrings on sale for $8.49 then find out you want $13.69 to ship them!

#45 OFFLINE   robertlane

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Posted 03 April 2012 - 10:11 AM

We've adjusted our Fed Ex API script to work better with shipping rates. If you think a rate is out of hand, please call us or post it up.

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Shelby Bud totally destroying the tires on my KR while I was in Michigan. I WANT new rear tires, Bud! :drop:


#46 OFFLINE   IASHELBYGT

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Posted 03 April 2012 - 10:37 AM

We've adjusted our Fed Ex API script to work better with shipping rates. If you think a rate is out of hand, please call us or post it up.

Robert,
I just ordered the front and rear sways bars that are on sale and the shipping came to $45. I realize that these are big heavier items, but if they had not been so deeply discounted I probably would not have ordered from you. I think when you've got places like American Muscle that sell at a competitive price and has Free Shipping it makes it a little tough to take the higher costs. It doesn't always have to say "Shelby" on it for me to be satisfied. My .02.
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#47 OFFLINE   JeffJ

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Posted 03 April 2012 - 11:27 AM

Robert,
I just ordered the front and rear sways bars that are on sale and the shipping came to $45. I realize that these are big heavier items, but if they had not been so deeply discounted I probably would not have ordered from you. I think when you've got places like American Muscle that sell at a competitive price and has Free Shipping it makes it a little tough to take the higher costs. It doesn't always have to say "Shelby" on it for me to be satisfied. My .02.


Funny, I was just going to thank Robert for working on the Shipping program. I just ordered sway bars and the adjustable control arms where the shipping came out to $42 to Denver. When I calculated the shipping for the same size box and weight from my companies account with UPS ground, the shipping would have been a bit over $48.
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#48 OFFLINE   robertlane

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Posted 03 April 2012 - 02:03 PM

Shipping is a tough game - constant adjustments seem to always be necessary. We thank everyone for taking the time to post their experiences. And I wouldn't pay that much to ship ear rings either. . .so when this happens, call us and we'll make it right.

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#49 OFFLINE   UK PONY

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Posted 04 April 2012 - 06:25 PM

May I ask why there is a huge difference in shipping to Canada vs the northern US states?

Purely for example - the leather tonneau cover costs about $11 to ship to Great Falls Montana, yet costs over $34 to ship to Medicine Hat, Alberta. This is for one, relatively light, item.....once a few items are in the cart I've seen over $100 in difference between two places that are less than three hours apart from each other.
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#50 OFFLINE   SHELBYCS6

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Posted 05 April 2012 - 10:37 AM

Funny, I was just going to thank Robert for working on the Shipping program. I just ordered sway bars and the adjustable control arms where the shipping came out to $42 to Denver. When I calculated the shipping for the same size box and weight from my companies account with UPS ground, the shipping would have been a bit over $48.


I just ordered the sway bars only and the cost to go US post was almost the cost of the parts I believe it was around $150.00 for the freight .

I had originally cancelled on a morning order but the cost even with the ridiculous freight charge was still cheaper than I could get elsewhere so I bought them regardless however, I have cancelled several orders in the past due to the freight.

BTW...I also ordered two baby bibs @ $9.99 ea. and it was $20.00 freight to ship those.

#51 OFFLINE   SHELBYCS6

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Posted 05 April 2012 - 10:43 AM

May I ask why there is a huge difference in shipping to Canada vs the northern US states?

Purely for example - the leather tonneau cover costs about $11 to ship to Great Falls Montana, yet costs over $34 to ship to Medicine Hat, Alberta. This is for one, relatively light, item.....once a few items are in the cart I've seen over $100 in difference between two places that are less than three hours apart from each other.


I had a previous mention on this as well.....I had ordered a signed Hertz hood which was a great price and they called me and advised it was $400.00 to ship it.
Other members complained that the freight was $160.00 to Michigan which is just a few hours from Brampton.

I don't know why we can't arrange our own shipping as I do it with several other automotine vendors in the USA.....I simply give them my UPS or FED-X / Purolator account number and have the goods shipped freight collect.

#52 OFFLINE   428cj

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Posted 05 April 2012 - 02:59 PM

Read this so I wanted to try again, and nope shipping is 13.12 for a 24.99 hat to my address...my zip is 13323.....ridiculous....anyways ten would be crazy as well.....should be like 2 or 3 bucks.....

My son just got me a hat from Shelby shipping was 13.00 and change that is RIDICULOUS but he will not order anything from Shelby again.if they don't change there shipping charges they will loose alot orders 428cj

#53 OFFLINE   twitch43

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Posted 05 April 2012 - 03:41 PM

How about us folks with U.S. Post Office boxes or U.S. Military address' ? I've had problems with shipping costs from the store as well as the store being able to Send my order directly to my military address. I signed up for a mail forwarding service and now I pay for shipping twice and in some cases three times just to get my order to the desired location. Ironically, my Team Shelby Membership package gets sent directly to my military address with no problems.
Personally, I think we should be given the option of choosing our preferred method of shipment be it FedEx, UPS or USPS.

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#54 OFFLINE   Green Mojavi

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Posted 08 April 2012 - 10:46 AM

Compare this guys, I just ordered afco's heat exchanger from VMP tuning at 25 puonds and 35.00 dollers to ship from Florida to SoCal, where-as I wanted to buy two shelby decals for 20.00 dollars and would have cost me over 12+ dollars to ship from Nevada to SoCal.... I haven't bought the decals yet, maybe wait till i buy something larger and add the decals into the shipment.....disipointing.

#55 OFFLINE   NMAv

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Posted 08 April 2012 - 02:45 PM

I was going to buy a few Shelby decals for the wall in the garage. The cost for the decals were around 24.00, shipping was 14.95. Needless to say I opted out of that transaction.

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#56 OFFLINE   E.Marquez

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Posted 08 April 2012 - 02:55 PM

Read this so I wanted to try again, and nope shipping is 13.12 for a 24.99 hat to my address...my zip is 13323.....ridiculous....anyways ten would be crazy as well.....should be like 2 or 3 bucks.....


Really? Do tell what shipping company can you cite that will ship a hat in a box or tyvek type plastic bag for $2 or $3.00?
Have you ever shipped... well ANYTHING?
You want "Free Shipping" go for it, great marketing practice to take advantage of "those types of people".
Your really just paying for it in the base price. But if that works for you,, keep going to those "Free" or Ultra below real costs shipping retailers.. Your happy, and so are the marketing company that fooled you into thinking you got something for free, or for less then the actual cost.
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#57 OFFLINE   Green Mojavi

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Posted 08 April 2012 - 07:52 PM

I suppose USPS could ship a couple of decals for the price of two stamps :doh:

#58 OFFLINE   NMAv

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Posted 09 April 2012 - 01:43 PM

I understand shipping costs something. $5 would have more than covered throwing a couple decals in an 8x11 envelope and sending it on its way.

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#59 OFFLINE   Helix

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Posted 09 April 2012 - 07:51 PM

If it's $14 to ship a hat, you'd better expect one heck of a box.

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#60 OFFLINE   JeffJ

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Posted 10 April 2012 - 05:16 AM

Just wondering, you guys ordering stickers, hats, etc. are these the shipping costs when using the online store, or are you getting these costs when you call? As Robert has said a few times, if the online shipping calculator does not seem correct, give them a call to see if that is correct. He also just made changes to the online shipping program last week. Are you seeing these rates since then? I'm sure Robert would be happy to get that feedback if there is a problem.
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