What are my options now? Do I return it, is it fixable, do I file a claim with FedEx? It's such a nice piece. I need some advice please, I will contact FedEx early in the morning concerning this matter.
2
Bummer....chipped hood.
Started by
FordRocks1
, Dec 12 2012 06:54 PM
17 replies to this topic
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FordRocks1
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Posted 12 December 2012 - 06:54 PM
Was excited to come home to my new hood today and I find that the box that the Deep Draw Hood is in is partially broken and so I just took the hood out and I find that it is chipped on the side.
What are my options now? Do I return it, is it fixable, do I file a claim with FedEx? It's such a nice piece. I need some advice please, I will contact FedEx early in the morning concerning this matter.
What are my options now? Do I return it, is it fixable, do I file a claim with FedEx? It's such a nice piece. I need some advice please, I will contact FedEx early in the morning concerning this matter.
Our attitude toward life determines life's attitude towards us-Earl Nightingale
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FordRocks1
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Posted 12 December 2012 - 06:56 PM
The last pic is taken prior to me taking the hood completely put of the box, as you can kind of see, it seems that the box was dropped or something hit it because where it is broken/ripped is exactly where the chip is at.
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Posted 12 December 2012 - 07:00 PM
First SAVE ALL PACKING MATERIAL & SHIPPING BOX, do not throw anything away.
Next contact SPP for instructions on how to proceed. That is if you purchased the hood from SPP.
Steve
Next contact SPP for instructions on how to proceed. That is if you purchased the hood from SPP.
Steve
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Posted 12 December 2012 - 07:03 PM
Steve's advice is good. Take pictures of all the packaging too.
Cheers,
Tony
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Tony
Motto: You can have fun going fast. ... but ... You don't have to go fast to have fun.
Current:
2006 Ford GT Heritage Edition, 650 RWHP, 600 FtLb torque.
Former:
CSX4005LA - Shelby Continuation Series Cobra. The most fun you can legally have, sitting in a chair, in public.
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Posted 12 December 2012 - 07:07 PM
Ouch... Hope everything works out for you.
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#1534 of 3004 coupes; #378 of 651 Performance White w/ Vista Blue stripes
Celebrity Pick All Fords Nationals, Carlisle 2010 "Clean & Correct"
Celebrity Pick All Fords Nationals, Carlisle 2012 "Track History"
40,000 miles.... It isn't a FLOWER!
Shelby Alcoa 20" rims w/ Nitto Invo's 255/35ZR front, 295/35ZR rear, Shelby LCA Relocation brackets; Shelby Short Throw Shifter, FRPP Cold-Air intake; FRPP Strut Tower Brace; JDM Engineering Tune; L&M Plenum (port matched blower); KR Exhaust; SPEC Super Twin S-Trim Clutch; AM Sequential taillights; CDC Hood Struts; Shelby Kicker Premium upgrade; Shelby GT500 Door sill; Lloyds GT500 floor mats, Visor and Dash plaque signed by Mr Shelby; Shelby 50th fender stripe... And decals GALORE!
2004 Jeep Rubicon Jeep wrote the book on 4X4
1931 Model A Pickup Original resotration
At Primland lodge in the Blue Ridge Mountains on a foggy morning... Meadows of Dan, VA.
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Posted 12 December 2012 - 07:09 PM
Thanks, yep, I still have it all, and yes, it was purchased through SPP....is there a specific phone number/email as to who I should contact? Thanks.
Our attitude toward life determines life's attitude towards us-Earl Nightingale
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Posted 12 December 2012 - 07:57 PM
FordRocks1, on 12 December 2012 - 07:09 PM, said:
Thanks, yep, I still have it all, and yes, it was purchased through SPP....is there a specific phone number/email as to who I should contact? Thanks.
Just call the direct SPP number, 702-405-3500.
Steve
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Posted 12 December 2012 - 07:59 PM
Most " good " body shops can fix that ,, if it is fiberglass ,, hope all works out for you ,sorry to hear this as well ,, fiberglass hoods are the worst thing to be shipped .,, I was told by SPP that these hoods needed alot of bodywork anyways to look good ,thats why the price $$$ is what it is for them .
Edited by richard m.switzer, 12 December 2012 - 08:03 PM.
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Posted 12 December 2012 - 09:11 PM
SPP will need to file the claim with FedEx since they were the original shipper. FedEx will mot likely send out a claim rep depending on the value of the claim. The claim rep will need to see all the packaging and carton condition to make a judgement as to whether it was packed to their specifications. Sometimes, they will allow digital pictures but you would need to provide them to SPP as they make the claim. Good luck. Sorry about the hood.
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Posted 12 December 2012 - 09:30 PM
I would contact Jer at SPP. He was ready to assist me with my small imperfection but the body shop was able to make it right so I did not need his help. I also agree a good shop can fix that. But first contact SPP as suggested to see how they would want to proceed. They will make it right.
Harald #50
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http://i414.photobuc...8/06h50/030.jpg
http://i414.photobuc...8/06h50/035.jpg
http://i414.photobuc...8/06h50/037.jpg
CSM 06H0050: Registered as a Shelby GT-H/SC
Black CS 69 w/ 255/45/18 & 285/40/18 BFG G-Force KDW
Lower Billet Grill
Air Bag Signed by Carroll Shelby, Amy Boylan, Gary Davis, Gary Patterson & Cleo Shelby
40th Anniversary Signature Floor Mats w/ Gold Stripes
Shelby GT Plus & Eradispeed 14" brakes & S/S brake lines
Sequential Tail lights
GTH Billet Fluid Caps
SAI installed polished Paxton SC # 0066 w/ GT 500 fuel pump
GT-H/SC side stripes
Shelby gauges & gauge pod
424RWHP 367 Torque
KR rear end expansion tank
2009 Shelby Bash top 20 winner
2011 Bash In & Out cruise recognition plaque
Painted over the top stripes
Terlingua Deep Draw Hood
The race is run, the flag unfurled, the champion now will rest.
God speed, Carroll Shelby, we will never forget you.
CARROLL H SHELBY
Jan. 11, 1923 – May 10, 2012
http://i414.photobuc...8/06h50/030.jpg
http://i414.photobuc...8/06h50/035.jpg
http://i414.photobuc...8/06h50/037.jpg
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Posted 12 December 2012 - 09:41 PM
Didn't somebody have to be there to sign for and accept the hood? I had to, and before I signed, we (the Fed Ex guy and I) removed the hood from the box and I gave it a good visual. Then I signed for acceptance.
If someone had to sign for yours, that might be Fed Ex's excuse for release of liability. The box for my hood was in excellent condition though. I agree with others, a good shop can fix that easily.
Dan
If someone had to sign for yours, that might be Fed Ex's excuse for release of liability. The box for my hood was in excellent condition though. I agree with others, a good shop can fix that easily.
Dan
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Installed by Mackenzie's Mustang Supply
Whipple Polished HO Supercharger
1/2" Drop Lethal Performance Lowering Engine Mounts
Custom Blue Powder Coated Valve Covers
Shelby Gauge Pod and Gauges
Steeda Extreme Duty Billet Lower Control Arms
Adjustable Upper Control Arm
Maximum Motorsports Adjustable Panhard Bar
Painted Rear Axle - Member of the "clean butt club"
'08 window felt
Jon Lund Tune
"Shelby GT" Floor Mats, CDC Sequential Turn Signals, Shelby Billet Hood Pins, Signed Airbag Cover, Shelby Map Light Accent, Shelby GT Billet Engine Caps, Shelby Extreme Plus Front Brakes
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Quarter Light Trim, Tail Light Trim, Steeda 2 piece Billet Idler Pullies, FordFan1's Racing Tow Hook, GT500KR Axle Reservoir, RedLine Elite "Shelby" Hood Struts, Deep Draw Hood, Painted Stripes
SEMA 2010 Sponsored Items
TSW Cadwell Wheels, 20X8.5 Front, 20X10 Rear - BFG 20" KDW Tires 265/35 20 Front, 285/30 20 Rear - Katzkin "Black Widow" Interior - Moroso Aluminum Tanks - JBA Axle Back Exhaust w/4" Tips - JLT Performance Carbon Fiber Whipple Intake Tube - Maximum Motorsports Camber/Caster Plates - Tokico D-Spec Struts/Shocks - Lethal Performance Aluminum Whipple Intercooler Tank - Classic Design Concepts Dead Pedal - Drake Muscle Cars Under hood Fender & Hood Hardware - SilverHorse Racing Louvered 1/4 Windows BP Art & Design Car Show Stand - B&M Transmission Cooler
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Posted 12 December 2012 - 09:55 PM
H0050, on 12 December 2012 - 09:30 PM, said:
I would contact Jer at SPP. He was ready to assist me with my small imperfection but the body shop was able to make it right so I did not need his help. I also agree a good shop can fix that. But first contact SPP as suggested to see how they would want to proceed. They will make it right.
Yup, just contact me, anytime. I'm happy to help.
I WILL agree that it should be an easy fix, it's on a straight surface edge, and your body shop will probably make it right with no real effort.
Get their opinion, if you can. It may - at least - make you feel better fast. Just let me know what I can do to help.
Jer
Shelby American
Vice President, Shelby Performance Parts
JerG@ShelbyAmerican.com
2007 SGT/SC # 446 - White, 5spd, Whipple 550 HO with Shelby/ReVan Racing/C&R radiator and heat exchanger upgrade, Lethal Performance intercooler tank, Shelby tensioner support brace, Ford Racing laser-etched blue cam covers, Dark Charcoal Gray Interior and dash (signed by Carroll), IUP, Active Anti-Theft, Pioneer AVIC-Z130BT with XM Radio, NAV, HD Radio, DVD video touchscreen, Bluetooth, rearview camera, etc... Infinity Reference speakers, Shelby Kicker door subwoofers, trunk sub, and 4.1 amp, Chrome 20X9 Shelby-logoed Razors (ET24) with Nitto 555s (255 front, 275 rear), Baer Extreme+ 6 piston brakes all around, A'te Super Blue brake fluid, Goodridge s/s brakelines, SLP Loudmouths, Aeroforce Terminator gauge, Shelby gauge pod, CS Supercharged faux gas cap logo, billet lower grille, updated 2008-style front grille mount, grille, Shelby billet hood pin kit and pony emblem, the latest hood scoop & stripes, Shelby floormats and trunk mat, CG-Lock seatbelts, Shelby GT engine cap set and period-correct "Shelby Automobiles" license plate frames, Moroso tanks, brake fluid reservoir, and fusebox cover, shorty antenna, Shelby billet fuel fill door, 3/4 window louvers, Shelby upper control arm and mount and lower control arms, CHE K-member brace w/ torque limiters, sequential taillights, Shelby billet Watt's link, Ford Racing 3.73:1 gearset, Shelby GT500KR diff cover, de-rusted and painted rear axle housing, Eaton True Trac limited-slip differential, Moser axles, Strange Engineering axle studs, full of Mobil 1 with Ford Racing filter. H3R HalGuard fire extinguisher with Shelby and Brey-Krause mounting. Of course I have lots and lots of Shelby doodads, knicknacks, merch, apparel, bling, and bric-a-brac. Many Shelby certificates and Monroney sticker shiny and intact. Fender SGT guitar. Tolerant wife.
Shelby Vegas Bash 2011 and 2012 Show Winner. No longer eligible for judging.
Lift #15
Technicians: John Orr/Randall LaViolette
2/13/2007 9:26:32 AM: Dash Badge Installed
2/13/2007 9:26:34 AM: Shelby Letters Installed
2/13/2007 9:26:35 AM: Side badges installed both sides
That's when it became OFFICIAL, in my opinion! A Shelby was born!
CUTE COINCIDENCE: The NEXT DAY, I was in Vegas getting married. True story.
UPDATE: In 2009, I drove cross-country with my wife from NY in the SGT and finally just MOVED here. I figured Vegas was lucky for me.
UPDATE: GT/SC upgrade completed at SAI on July 22, 2011.
Biggest UPDATE of ALL: Left Guitar Center and joined SA as Vice President, Shelby Performance Parts, August 2012.
Vice President, Shelby Performance Parts
JerG@ShelbyAmerican.com
2007 SGT/SC # 446 - White, 5spd, Whipple 550 HO with Shelby/ReVan Racing/C&R radiator and heat exchanger upgrade, Lethal Performance intercooler tank, Shelby tensioner support brace, Ford Racing laser-etched blue cam covers, Dark Charcoal Gray Interior and dash (signed by Carroll), IUP, Active Anti-Theft, Pioneer AVIC-Z130BT with XM Radio, NAV, HD Radio, DVD video touchscreen, Bluetooth, rearview camera, etc... Infinity Reference speakers, Shelby Kicker door subwoofers, trunk sub, and 4.1 amp, Chrome 20X9 Shelby-logoed Razors (ET24) with Nitto 555s (255 front, 275 rear), Baer Extreme+ 6 piston brakes all around, A'te Super Blue brake fluid, Goodridge s/s brakelines, SLP Loudmouths, Aeroforce Terminator gauge, Shelby gauge pod, CS Supercharged faux gas cap logo, billet lower grille, updated 2008-style front grille mount, grille, Shelby billet hood pin kit and pony emblem, the latest hood scoop & stripes, Shelby floormats and trunk mat, CG-Lock seatbelts, Shelby GT engine cap set and period-correct "Shelby Automobiles" license plate frames, Moroso tanks, brake fluid reservoir, and fusebox cover, shorty antenna, Shelby billet fuel fill door, 3/4 window louvers, Shelby upper control arm and mount and lower control arms, CHE K-member brace w/ torque limiters, sequential taillights, Shelby billet Watt's link, Ford Racing 3.73:1 gearset, Shelby GT500KR diff cover, de-rusted and painted rear axle housing, Eaton True Trac limited-slip differential, Moser axles, Strange Engineering axle studs, full of Mobil 1 with Ford Racing filter. H3R HalGuard fire extinguisher with Shelby and Brey-Krause mounting. Of course I have lots and lots of Shelby doodads, knicknacks, merch, apparel, bling, and bric-a-brac. Many Shelby certificates and Monroney sticker shiny and intact. Fender SGT guitar. Tolerant wife.
Shelby Vegas Bash 2011 and 2012 Show Winner. No longer eligible for judging.
Lift #15
Technicians: John Orr/Randall LaViolette
2/13/2007 9:26:32 AM: Dash Badge Installed
2/13/2007 9:26:34 AM: Shelby Letters Installed
2/13/2007 9:26:35 AM: Side badges installed both sides
That's when it became OFFICIAL, in my opinion! A Shelby was born!
CUTE COINCIDENCE: The NEXT DAY, I was in Vegas getting married. True story.
UPDATE: In 2009, I drove cross-country with my wife from NY in the SGT and finally just MOVED here. I figured Vegas was lucky for me.
UPDATE: GT/SC upgrade completed at SAI on July 22, 2011.
Biggest UPDATE of ALL: Left Guitar Center and joined SA as Vice President, Shelby Performance Parts, August 2012.
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Posted 13 December 2012 - 02:02 AM
Jer, on 12 December 2012 - 09:55 PM, said:
Yup, just contact me, anytime. I'm happy to help.
I WILL agree that it should be an easy fix, it's on a straight surface edge, and your body shop will probably make it right with no real effort.
Get their opinion, if you can. It may - at least - make you feel better fast. Just let me know what I can do to help.
Jer
Thanks Jer,
I'll call you sometime today. Are there supposed to be mesh inserts for the opening included in the package or are those separate for purchase?
Chrid
Our attitude toward life determines life's attitude towards us-Earl Nightingale
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Posted 13 December 2012 - 07:38 AM
FordRocks1, on 13 December 2012 - 02:02 AM, said:
Thanks Jer,
I'll call you sometime today. Are there supposed to be mesh inserts for the opening included in the package or are those separate for purchase?
Chrid
They are supposed to be in the box, wrapped up separately. If you didn't get them, let me know, I'll get them to you.
Also, your shipping box should have a hologram sticker on it, signed by the person who packaged it.
Let me know who that was.
I'll be in my office later today, after 2 or so.
Jer
Edited by Jer, 13 December 2012 - 07:39 AM.
Shelby American
Vice President, Shelby Performance Parts
JerG@ShelbyAmerican.com
2007 SGT/SC # 446 - White, 5spd, Whipple 550 HO with Shelby/ReVan Racing/C&R radiator and heat exchanger upgrade, Lethal Performance intercooler tank, Shelby tensioner support brace, Ford Racing laser-etched blue cam covers, Dark Charcoal Gray Interior and dash (signed by Carroll), IUP, Active Anti-Theft, Pioneer AVIC-Z130BT with XM Radio, NAV, HD Radio, DVD video touchscreen, Bluetooth, rearview camera, etc... Infinity Reference speakers, Shelby Kicker door subwoofers, trunk sub, and 4.1 amp, Chrome 20X9 Shelby-logoed Razors (ET24) with Nitto 555s (255 front, 275 rear), Baer Extreme+ 6 piston brakes all around, A'te Super Blue brake fluid, Goodridge s/s brakelines, SLP Loudmouths, Aeroforce Terminator gauge, Shelby gauge pod, CS Supercharged faux gas cap logo, billet lower grille, updated 2008-style front grille mount, grille, Shelby billet hood pin kit and pony emblem, the latest hood scoop & stripes, Shelby floormats and trunk mat, CG-Lock seatbelts, Shelby GT engine cap set and period-correct "Shelby Automobiles" license plate frames, Moroso tanks, brake fluid reservoir, and fusebox cover, shorty antenna, Shelby billet fuel fill door, 3/4 window louvers, Shelby upper control arm and mount and lower control arms, CHE K-member brace w/ torque limiters, sequential taillights, Shelby billet Watt's link, Ford Racing 3.73:1 gearset, Shelby GT500KR diff cover, de-rusted and painted rear axle housing, Eaton True Trac limited-slip differential, Moser axles, Strange Engineering axle studs, full of Mobil 1 with Ford Racing filter. H3R HalGuard fire extinguisher with Shelby and Brey-Krause mounting. Of course I have lots and lots of Shelby doodads, knicknacks, merch, apparel, bling, and bric-a-brac. Many Shelby certificates and Monroney sticker shiny and intact. Fender SGT guitar. Tolerant wife.
Shelby Vegas Bash 2011 and 2012 Show Winner. No longer eligible for judging.
Lift #15
Technicians: John Orr/Randall LaViolette
2/13/2007 9:26:32 AM: Dash Badge Installed
2/13/2007 9:26:34 AM: Shelby Letters Installed
2/13/2007 9:26:35 AM: Side badges installed both sides
That's when it became OFFICIAL, in my opinion! A Shelby was born!
CUTE COINCIDENCE: The NEXT DAY, I was in Vegas getting married. True story.
UPDATE: In 2009, I drove cross-country with my wife from NY in the SGT and finally just MOVED here. I figured Vegas was lucky for me.
UPDATE: GT/SC upgrade completed at SAI on July 22, 2011.
Biggest UPDATE of ALL: Left Guitar Center and joined SA as Vice President, Shelby Performance Parts, August 2012.
Vice President, Shelby Performance Parts
JerG@ShelbyAmerican.com
2007 SGT/SC # 446 - White, 5spd, Whipple 550 HO with Shelby/ReVan Racing/C&R radiator and heat exchanger upgrade, Lethal Performance intercooler tank, Shelby tensioner support brace, Ford Racing laser-etched blue cam covers, Dark Charcoal Gray Interior and dash (signed by Carroll), IUP, Active Anti-Theft, Pioneer AVIC-Z130BT with XM Radio, NAV, HD Radio, DVD video touchscreen, Bluetooth, rearview camera, etc... Infinity Reference speakers, Shelby Kicker door subwoofers, trunk sub, and 4.1 amp, Chrome 20X9 Shelby-logoed Razors (ET24) with Nitto 555s (255 front, 275 rear), Baer Extreme+ 6 piston brakes all around, A'te Super Blue brake fluid, Goodridge s/s brakelines, SLP Loudmouths, Aeroforce Terminator gauge, Shelby gauge pod, CS Supercharged faux gas cap logo, billet lower grille, updated 2008-style front grille mount, grille, Shelby billet hood pin kit and pony emblem, the latest hood scoop & stripes, Shelby floormats and trunk mat, CG-Lock seatbelts, Shelby GT engine cap set and period-correct "Shelby Automobiles" license plate frames, Moroso tanks, brake fluid reservoir, and fusebox cover, shorty antenna, Shelby billet fuel fill door, 3/4 window louvers, Shelby upper control arm and mount and lower control arms, CHE K-member brace w/ torque limiters, sequential taillights, Shelby billet Watt's link, Ford Racing 3.73:1 gearset, Shelby GT500KR diff cover, de-rusted and painted rear axle housing, Eaton True Trac limited-slip differential, Moser axles, Strange Engineering axle studs, full of Mobil 1 with Ford Racing filter. H3R HalGuard fire extinguisher with Shelby and Brey-Krause mounting. Of course I have lots and lots of Shelby doodads, knicknacks, merch, apparel, bling, and bric-a-brac. Many Shelby certificates and Monroney sticker shiny and intact. Fender SGT guitar. Tolerant wife.
Shelby Vegas Bash 2011 and 2012 Show Winner. No longer eligible for judging.
Lift #15
Technicians: John Orr/Randall LaViolette
2/13/2007 9:26:32 AM: Dash Badge Installed
2/13/2007 9:26:34 AM: Shelby Letters Installed
2/13/2007 9:26:35 AM: Side badges installed both sides
That's when it became OFFICIAL, in my opinion! A Shelby was born!
CUTE COINCIDENCE: The NEXT DAY, I was in Vegas getting married. True story.
UPDATE: In 2009, I drove cross-country with my wife from NY in the SGT and finally just MOVED here. I figured Vegas was lucky for me.
UPDATE: GT/SC upgrade completed at SAI on July 22, 2011.
Biggest UPDATE of ALL: Left Guitar Center and joined SA as Vice President, Shelby Performance Parts, August 2012.
#15 OFFLINE
FordRocks1
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Posted 13 December 2012 - 09:40 AM
Jer, on 13 December 2012 - 07:38 AM, said:
They are supposed to be in the box, wrapped up separately. If you didn't get them, let me know, I'll get them to you.
Also, your shipping box should have a hologram sticker on it, signed by the person who packaged it.
Let me know who that was.
I'll be in my office later today, after 2 or so.
Jer
Also, your shipping box should have a hologram sticker on it, signed by the person who packaged it.
Let me know who that was.
I'll be in my office later today, after 2 or so.
Jer
Jer,
Email sent to your email address in your signature.
Our attitude toward life determines life's attitude towards us-Earl Nightingale
#16 OFFLINE
alustar
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Posted 15 December 2012 - 08:45 AM
I fixed it myself..There is no need to worry.
Edited by alustar, 15 December 2012 - 08:48 AM.
#17 OFFLINE
trevor08gt
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Posted 15 December 2012 - 09:32 AM
alustar, on 15 December 2012 - 08:45 AM, said:
I fixed it myself..There is no need to worry.
Would love to have that hood!
#18 OFFLINE
tesgt350
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- Region:South Atlantic
- Interests:CARS. I have owned well over 200 Cars since 1979 with most being Mustangs. I own the 2011 Harley-Davidson Sportster 883 "SMI Sportster" Prototype and the 2010 Ford Ranger "SMI Hauler" Prototype.
- Vehicle:Terlingua
Posted 17 December 2012 - 07:30 AM
FedEx should PAY to have it fixed. It looks like they droped it on the edge of the Truck Floor at the Rear Door, either loading it or unloading it.
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