[Cobra Boy]

Hey all,

I am already working on things for next year but I wanted to ask you all to do something.

www.hermannmuenster.com is Hermann's internet based news site. They helped us a ton this year and provide a great service to the Hermann area.

There was one lodger in Particular (Hermann Motel) that disappointed almost everyone. They are a serious focus of mine. I do not believe that the Chamber will tolerate this kind of bad service.

While I work with the chamber on lodging issues, I would love for you all that stayed in Hermann to go to the above site and register for their forums and post in my thread a review of where you stayed....good and bad. Please be as factual as you can as I want to use this as a tool to make improvements.

The community will enjoy seeing all of your input as this site gets about 800 hits per day.

Thanks,

Kyle

[markhudd]

Let me post this here as well.

I had an unpleasent experience with the Hermann Motel. First, they quickly and conventiently jacked their prices up for the Shelby Fest event, then they overcharged my credit card. (Just checked my statement online) I have already called them and hopefully this will get straightened out. I say avoid at all cost.

Mark

[66TigerMk1A]

Hermann Motel -

Tried to charge me $120 a night instead of the $70 quoted over the phone. I got them down to $80 a night, still more than quoted.

Fraudulently charged my card $240 the day BEFORE I arrived. I looked the owner in the face and told him he had charged my card the day before. He lied and said he did not and that "I would see when I got my statement". That same credit card was compromised and have many bogus charges on it. Card is cancelled and will be disputing all of those charges. I never had a problem with that card until the Herman Motel got the number. I’m just say’in.

Motel was OK but A/C was not cold enough and they did not provide any soap or shampoo.

AVOID at all cost next year.

This post has been edited by 66TigerMk1A: 27 April 2009 - 11:59 AM

[GT500Noob]

Payed 71 a night at the Vinchester Inn, Location was great, right next to the show. The room was average but nice. The lady running it was as nice as can be. Overall I had a great time there. Only issue I thought was weird she doesn't provide shampoo, kinda weird but no big deal.

[sbornitz]

We paid more than either the HM or the VI but we had an awesome room. The owners of the secret vine were great and very personable. We already booked Thursday thru Sunday for next year . I think all of those who saw our room on Saturday can vouch for how nice it was.

[IASHELBYGT]

GT500Noob, on Apr 27 2009, 04:18 PM, said:

Payed 71 a night at the Vinchester Inn, Location was great, right next to the show. The room was average but nice. The lady running it was as nice as can be. Overall I had a great time there. Only issue I thought was weird she doesn't provide shampoo, kinda weird but no big deal.

Also stayed at the Vinchester Inn. It was reasonably priced, clean, but plain jane amenities and dated. The lady at the desk was friendly and helpful. Parking was off street but a little tricky as you had to access via a pot hole filled alley with a very steep grade. Overall a rousing okay.

[shelbydream1]

sbornitz, on Apr 27 2009, 08:32 PM, said:

We paid more than either the HM or the VI but we had an awesome room. The owners of the secret vine were great and very personable. We already booked Thursday thru Sunday for next year . I think all of those who saw our room on Saturday can vouch for how nice it was.

My son and I also stayed at Secret Vine-our room wasn't as fancy as Steve's but was comfortable for the two of us (and right behind our parking stall for the show which was quite convenient). The breakfast Saturday was good and I agree the owners were very nice.

[KCMO-GT500]

...a fellow I talked to sunday morning let me know that he had a quote from the Hermann Motel for either 59 or 69 for saturday night, and ended up paying 99...........I had two nights at 59 plus tax, and they honored that......and the room was no different from last year, which is to say serviceable but nothing to write home about......there is no way they should be charging over 59 per night for those rooms, and they should be glad to get our business......that could change quickly.....

[rnoggle]

KCMO-GT500, on Apr 28 2009, 09:40 AM, said:

...a fellow I talked to Sunday morning let me know that he had a quote from the Hermann Motel for either 59 or 69 for Saturday night, and ended up paying 99....

That would be me. I was quoted 69.00 when I made my reservation back in October. When I checked in, I was informed that the "weekend rate" was 98.00 plus tax. The desk clerk told me that I had been quoted the incorrect rate over the phone.

She also told me that if I didn't want the room, that was fine as they had a waiting list. %pm on Saturday nite, what could I do? I paid it, but I won't ever stay there again.

I hope everyone boycotts them next year. And I will do my part to remind everyone when the time comes.

This post has been edited by rnoggle: 28 April 2009 - 01:32 PM

[VaporDude]

If you are having a problem getting access, I think I have an idea on part of the problem. Check your spam filters or even your junk mail folders for an e-mail from Neighborhoodgalaxy.com or Noedel.com. They may have gone in there.

[markhudd]

rnoggle, on Apr 28 2009, 04:31 PM, said:

That would be me. I was quoted 69.00 when I made my reservation back in October. When I checked in, I was informed that the "weekend rate" was 98.00 plus tax. The desk clerk told me that I had been quoted the incorrect rate over the phone.

She also told me that if I didn't want the room, that was fine as they had a waiting list. %pm on Saturday nite, what could I do? I paid it, but I won't ever stay there again.

I hope everyone boycotts them next year. And I will do my part to remind everyone when the time comes.

Amen, brother! My sentiments, exactly.

[rnoggle]

I was finally able to register with the web site and left a comment in Kyle's thread.

[KCMO-GT500]

rnoggle, on Apr 28 2009, 04:31 PM, said:

That would be me. I was quoted 69.00 when I made my reservation back in October. When I checked in, I was informed that the "weekend rate" was 98.00 plus tax. The desk clerk told me that I had been quoted the incorrect rate over the phone.

She also told me that if I didn't want the room, that was fine as they had a waiting list. %pm on Saturday nite, what could I do? I paid it, but I won't ever stay there again.

I hope everyone boycotts them next year. And I will do my part to remind everyone when the time comes.

hey brother, sorry I could not remember your name....old age you know.......LOL

glad you made it home ok....John

[Cobra Boy]

Here's what I have done so far.

Sunday, I spoke Hermann's head of tourism about the problems. He said he would speak to the chamber as well as the hotel owners.

Monday, I called AAA and spoke with their national ratings board. I advised them of all the issues. They asked to see emails, posts and letters from those that were dissatisfied.

Please continue to pm me, email me, and post on this sight, and the Hermann based site (www.hermannmuenster.com). I created a Shelbyfest lodging thread there.

All of this info will be of great assistance to me.

Thanks all,

Kyle

[sskttg]

Hermann Motel
well too start off we had 2 rooms for 2 nights and paid 114 per room per night and was told that it was the special shelbyfest rate. They charged almost $600 and they doubled our card which ended up charging over $1200 for the rooms. They offered a continial breakfast which turned out to be a few muffins and very little milk and juice. One of the rooms came with pet roaches and barely any AC and toilet didnt flush in both rooms they locked up the ice machines sat and sat night. stayed there last year and had much better service. I was told that the new owners had just bought it in December but that is no excuse for the poor service. no soap or shampoo in either rooms. if anything i think they should refund money on the hotel stay. I had heard them tell the people in front of us when checking in that this was a big difference from what they really charge but to find out there so called special was only 42 cents different.. I will never stay there again. I just think that they were jacking up the price with everyone and mis quoating them and telling something else.

This post has been edited by sskttg: 28 April 2009 - 06:04 PM

[shelbymotorsports]

Good idea about contacting AAA but what about the BBB? I know the Better Business Bureau doesn't have much power but a slew of complaints should catch someones eye.

Steve

[Cobra Boy]

shelbymotorsports, on Apr 28 2009, 08:46 PM, said:

Good idea about contacting AAA but what about the BBB? I know the Better Business Bureau doesn't have much power but a slew of complaints should catch someones eye.

Steve

No argument here however I really think that the Hermann Chamber won't tolerate such business practices. AAA was simply another direct way that I think we can effect them quickly.

[VaporDude]

I would not be surprised if the AAA would remove them from there list of places to stay. That would also affect them dramatically.

[markhudd]

The owners of the Hermann Motel should be dealt with appropriately.

This post has been edited by markhudd: 29 April 2009 - 07:19 AM

[srk1959]

sbornitz, on Apr 27 2009, 08:32 PM, said:

We paid more than either the HM or the VI but we had an awesome room. The owners of the secret vine were great and very personable. We already booked Thursday thru Sunday for next year . I think all of those who saw our room on Saturday can vouch for how nice it was.

I saw Steve's room. It was like a palace compared to my room in Hermann Inn!

I paid $90.00 a night for 3 nights. When I made the reservation I said I needed 2 beds since my son was coming along as well. I got there and checked in assuming that we had 2 beds but only had one. $90.00 a night seemed kind of steep for a 1 bed room at this kind of motel. Since I'm the guy paying I made "sonny" sleep on the floor for 3 nights. I did not want to make a big deal out of it and ruin the weekend since I don't get to got to many fun events because of my business.

I am making different plans on where to stay next year for sure. We had soap and "the bed" was made everyday but when I travel almost 500 miles I want to stay somewhere a little more upscale.

I have to say the company of Shelby owners made it much easier to take staying there as well. I owe pretty much everyone that was there a bunch of beer next year! It took until the middle of IL. before the after effects from Saturday night wore off!