[SGT0128]

Does anyone know if there is a tread here or information on the web that ranks Ford dealer service centers for customer service and quality of work? I used to have a Cadillac CTS-V, on their registry website they had a ranking based to specific criteria. I found it very useful when taking my car to a Ford dealer. We have about 15 Ford dealers in the Austin area and it would be nice to use one where another Shelby owner has had documented good service. Creating this is way beyond my computer capabilities; I’m hoping someone has already done it. BTW, the registry they use is pretty cool.


http://www.cardealer...h...X&submit=GO

http://www.cadillacf...q/reg/index.php

[andrewnagle1964]

Let's start one

Asheville Ford....Terrible, Sucks, Rude, Crude, hope they go out of business , worst place in the word

okay I am sure you get the point

We were customers (as a family and a business for 40 years) and they got sold to new owners who are absolutely terrible.

I drove 600 miles (round trip) to Macon Georgia to get my SGT while they had one on the lot at Asheville Ford

Take Care
Andrew

[SGT2666]

Just say NO to Brien Ford in Everett.

[Michael Morris]

Wayne Morris Ford, Perry GA #1!!!!!



I just had to do that!!!!!



MM

[07SGT4578]

MM if all dealerships were as yours, Im sure there would be no reason for a topic like this. Keep up the great work. Your dealership IS the best in my book, to bad its 1200 miles away.

Chris

[TAPD117]

Michael Morris, on Oct 30 2009, 02:09 PM, said:

Wayne Morris Ford, Perry GA #1!!!!!



I just had to do that!!!!!



MM

Wayne Morris Ford, Perry, GA

Never heard of them, must be some country bumkin outfit.

Hey Mikie, just poking fun, you know we all love ya, your such an easy target, bought some more Ford stock today......

GG

[FordRocks1]

Stay away from Armstrong Ford of Homestead,FL.
I recomend Gus Machado Ford of Kendall for service related issues, never dealt with their sales but service is good to go, ask for Frankie M. A tech that knows his job well and is honest.

This post has been edited by FordRocks1: 30 October 2009 - 10:32 PM

[kahmann]

Northern California

Downtown Ford - Sacramento, CA - absolutely terrible service shop, the sale dept is very decent however
Hoblit Motors - Colusa, CA - absolutely awesome service shop, small outfit, family owned for decades, fair sales dept, all around wonderful service

[TAPD117]

Craine Lincoln Mercury Texarkana, Tx Family owned, John Cody service manager I use a service tech named Trey, owns a GT 500 with a zillion hp, owner is Joe Craine they dig mustangs...

If you live in the four states area....

[Michael Morris]

TAPD117, on Oct 30 2009, 09:56 PM, said:

Wayne Morris Ford, Perry, GA

Never heard of them, must be some country bumkin outfit.

Hey Mikie, just poking fun, you know we all love ya, your such an easy target, bought some more Ford stock today......

GG

I would expect anything less from yall!!!


MM

[Frank S]

TAPD117, on Oct 31 2009, 07:23 AM, said:

Craine Lincoln Mercury Texarkana, Tx Family owned, John Cody service manager I use a service tech named Trey, owns a GT 500 with a zillion hp, owner is Joe Craine they dig mustangs...

If you live in the four states area....

Wow. I was at Bossier City for a year or so in the late 1950s. There were but three states, then, and it was called ARK-LA-TEX!


Oh, about Ford stealerships ...

My experiences only, of course.

Temecula CA Rancho Ford. Sales staff were great 'phone and Inet posers, had good lines, but never, ever followed up as promised.

Kearny-Pearson Ford, San Diego. Formerly Kearny Mesa Ford. Sales staff was really really helpful without being overly aggressive. They got the car I wanted from Temecula at a great price. Temecula had failed to install the metal fuel door option, K-P sales guy gave me the money and the door, when it came in. Part of the Sun-Road ripoff nation; must not have got the message from headquarters, yet.

K-P service was OK but I went elsewhere after they raised the price of a procedure by 90% without saying so until the bill was presented. Waiting room is small but pleasant, big window walls and wireless access, decent outdoor tables, too.

K-P body shop: did a decent job of painting a spoiler and the fuel door, but (BIG BUT) they scored the deck lid getting the old spoiler off and denied it was them. Who else could it have been who put those deep marks in the paint just ahead of the pedestal locations. I told them about fishing line and they shifted from foot to foot. Then I noticed they had not put any new double-sided tape on the bottom of the (takeoff) low spoiler, and it yielded to lifting with the sticky sound of "stuck-a-little unstuck". I wouldn't let them touch another car of mine.

Pearson Ford, San Diego CA. Now consolidated with Kearny Mesa Ford. Good, friendly sales staff, good deal and no nonsense. I think they had seen the future, and were making every effort to look like a good asset for the merger with Kearny. Not to mention reduce the number of transports from El Cajon Blvd to Clairemont Mesa Blvd.

Pearson service was marginal: when I got home and reviewed the paperwork from a first service (free oil/filter change) I saw they had put some kind of graphite additive in the oil, without asking permission. Low, my view. I think they were left behind in the merge. Waiting room was distant from the service-writer office and the cashier, and included the parts department.

Drew Ford, La Mesa CA: Sales staff has a sense of humor; I pointed out that my cheap-o GT/CS now carried the same rear wing as the $80,000 KR in the showroom, and they actually laughed along with me. No other experience with them.

Drew service did a "5,000-mile" on the convertible this week. Quick, seemingly accurate and complete, and a nice wash job (except for the wheels, which bore greasy evidence of the rotation) thrown in. Waiting room is bright but claustrophobic; at least they have outdoor benches as an alternative.


Too much information? I have the impression that every stealership is subject to mood, just like folks. Sometimes there is something happening in the corporate being that is Ford, and the effects are noticeable at every level. Sometimes everything is smooth and quiet, sometimes the hormones are raging and everyone rubs everyone else raw.

[COBRA SCOTTY]

BOB ALLEN FORD IN METRO KANSAS CITY AREA ; GREAT SERVICE AND DELIVERY.

SCOTTY

[JeffIsHereToo]

The only problem with lists like this is people come and go at these dealerships. Even at a great dealership you can get a bad tech, or they can have great techs, and a crappy Service Manager. While I don't doubt the accuracy today I don't think you can depend on a few customer experiences long term unless you personally get to know the tech that's working on your car and make sure that tech is doing the work each time.

IMHO!