I find great humor in your post.
I order over 100K a year through the internet and emails. I ordered my 40th conversion via email. I have had two problems over the years with this method.
One was Banga Stang for the radiator cover and the other is this issue. The Banga Stang issue was resolved quicker than this one.
As SAI-Steven indicates above, there is a problem that needs to be fixed.
I have yet to find a hearing aid that allows me to understand most phone conversations and if I ever find one that does, I would still prefer to email and have a record of the conversation.