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T-K

Not possible to join Team Shelby Europe

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Hi!

 

When trying to become a member of Team Shelby Europe Region, the system does not accept the payment.Says the billing adress and card info does not match...strange...because its 100% correct and the same!

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I had the same problem from New Zealand. The reply I received back was below........Suggested to call them and pay on the phone.

 

I'm sorry to hear you are having trouble. As we work on upgrading the site, I will definitely be shooting to add more user friendly options such as Paypal for our users.

In the meantime, I would have to suggest calling customer service to process the payment on the backend. I know this can be a hassle with the time difference.

Mon - Fri

8a - 4p (Pacific Time)

844-283-5750

 

Hope that works!

~Brianna Fawn~

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I have the same problem! Why they don´t add paypal accound and thats it? I tried to pay with Mastercard and the system does not accept it. I have a fried in Finland and he has same issue.

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I had the same problem from New Zealand. The reply I received back was below........Suggested to call them and pay on the phone.

 

I'm sorry to hear you are having trouble. As we work on upgrading the site, I will definitely be shooting to add more user friendly options such as Paypal for our users.

In the meantime, I would have to suggest calling customer service to process the payment on the backend. I know this can be a hassle with the time difference.

Mon - Fri

8a - 4p (Pacific Time)

844-283-5750

 

Hope that works!

~Brianna Fawn~

 

Did You manage to make a payment? How?

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Hello,

 

Have not called them to complete the transaction.

Just call Shelby Customer Services and complete in person on the phone as per the details Brianna suggested below.

 

"Extract from Shelby Company email"

In the meantime, I would have to suggest calling customer service to process the payment on the backend. I know this can be a hassle with the time difference.

Mon - Fri

8a - 4p (Pacific Time)

844-283-5750

 

Good Luck

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I have not bothered to call either, a PayPal option should not be to difficult to add!

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I have not bothered to call either, a PayPal option should not be to difficult to add!

 

 

 

 

I am sorry you all are having difficulty getting your membership activated. The website is in the midst of a major overhaul, The new website is expected in early 2018.

Unfortunately, updating the old system and keeping some functions working has been an issue. Please call Shelby as instructed by Brianna. They should be able to take care of you

over the phone. I assure you, your interest in Team Shelby is much appreciated. Thank you for your patience and understanding during this time.

  • Like 1

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Ok, so i used my SKYPE on my Ipad and called Shelby today.

Great customer service, they had me signed up for the 2018 Team Shelby Membership within few minutes...just charged my credit card and emailed me confirmation a few minutes later... the 2018 package looks great by the way.

 

http://www.teamshelby.com/forums/index.php?app=core&module=attach&section=attach&attach_id=93960

Edited by T-K

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It's a shame that after many months the payment problem is still not solved. I have the same problem. I can not validate my cart to purchase the 2019 package. Tried with 3 different payment card...

I will not be part of the team Shelby for 2019...

Edited by Cyril Andre

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19 hours ago, Cyril Andre said:

It's a shame that after many months the payment problem is still not solved. I have the same problem. I can not validate my cart to purchase the 2019 package. Tried with 3 different payment card...

I will not be part of the team Shelby for 2019...

it's really easy to be part of TS Europe. 

Send Brianna an Email  bfawn@shelby.com with your Order# and Username of your TS Useraccount and she will send you a Paypal Moneyrequest.

Or search your Regional TS Director from this site https://shelby.eu/team-shelby-european-region/ and contact him. 

 

Edited by buland

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Keep in mind that one can't re-register membership too early, it won't work. Wait for the email notice that your next years membership is due.

So if you originally registered in June, you won't get the notice until May, and not at the beginning of the year.

Or you could try what buland suggested above.

Edited by BlackSGT

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Great news. If anyone else needs help and in addition to Brianna I can help / provide advice in the European time zone.

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